Speaker: John Boe, John Boe International
Description: Are you or your salespeople missing prospects’ buy signals? If so, it’s costing your company a fortune in lost sales and customer retention. To be effective, salespeople must continuously monitor a prospect’s body language and adjust their presentations accordingly. Top salespeople and the most successful managers recognize the importance of nonverbal communication in the selling process and have learned to “listen with their eyes.” They understand that one of the easiest and most effective ways to close sales is to be aware of a prospect’s “buy signals.” By understanding a prospect’s body language gestures, they will minimize perceived sales pressure and know when it’s appropriate to ask for the order! In this Webinar by an authority on customer service, body language and temperament styles, you will learn how to: use body language to consistently make a favorable first impression over the phone or face-to-face; build trust and rapport quickly by using the “matching and mirroring” technique; identify a prospect’s nonverbal “buy signals” and know when the moment is right to ask for the order; read key body language gestures to determine if a prospect is interested, stalling, bored, deciding, lying or being critical, etc.; reduce perceived “sales pressure” and spot untruthful or deceptive behavior; eliminate negative body language gestures that sabotage your presentation; recognize the meaning behind the eight body language gestures every salesperson must know.
Includes audio file and PowerPoint presentation