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> 2023 ERA Conference: Attendee & Sponsorship Registration OPEN



We look forward to seeing you at the 2023 ERA Conference!

Attendee registration and sponsorship registration is now open.

View registration information and register online.

View sponsorship opportunities and register to be a sponsor.

This highly regarded educational and networking event offers the only opportunity for electronics industry reps, manufacturers and distributors to learn together from many experts in an environment dedicated to sharing practical, proven best practices in field sales and marketing.

The 2023 Conference Committee, comprised of a talented cross-section of industry manufacturers’ representatives, distributors and manufacturers, have already enthusiastically started planning another dynamic and interactive educational program full of useful tools and takeaways and inspiring messages.

This do-not-miss event provides an unparalleled opportunity to bring together manufacturers’ representatives, distributors and manufacturers in a collaborative and energetic environment, and offers everyone a truly unique opportunity to learn, connect and grow.

With record setting attendance of over 525 people at the 2022 Conference, we expect more growth in attendance in 2023. We hope you’ll take advantage of this great opportunity and join us to see what the ERA Conference is all about!

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> Communication is key

FROM THE TOP

John O’Brien, CPMR
Coakley, Boyd and Abbett
ERA President
jobrien@cbane.com

by John O’Brien, CPMR

As I was sitting in a colleague’s office, I read a small plaque on his windowsill for the thousandth time. It reads, “Poor performance doesn’t lose lines, lack of communication does.” I left his office and went on about my day, but something in the back of my mind kept bringing this thought forward. Later that day I got in the car to take an hour-long ride to visit a customer. I find that alone time in the car is when I get some of my best thinking done and then it hit me. In today’s world, how do we really define communication?

We are bombarded with communication from so many sources every hour of every day, including emails that we send and receive. It’s strange, but I’ve had to actually start using my out-of-office message more regularly. When we were all work-ing remotely at our desks all day, we were able to get answers to people quickly. Now, with customers opening up to see visitors more, those responses are delayed and people are not used to that delay. So, to help set the expectations for my responses, I will say in my outgoing message: “I am on the road visiting customers today, so my responses will be delayed.” While I may not be communicating an answer, at least I am communicating the expectation of when I can provide one. Then there are all of the other communications, text messages, LinkedIn posts, social media, as well as this article. The key to good communication is to be both efficient and effective.

Just as no two people like the same top-pings on their pizza, no two people have the same communications method. I find it fascinating to learn how each individual prefers to communicate. Sure, many of us follow the same routine: send an email, send a follow-up email, then send a third request. And let’s face it – we’ve all fallen into the email trap of “Well, I sent an email, but I haven’t heard back.” But the true art of communicating is going beyond what you’re comfortable with and seeking results with different methods. Maybe you can follow up the email with a phone call. Maybe you send a text to see if someone is available, prior to a phone call. Maybe you send an InMessage through LinkedIn to schedule a time to make the phone call. Or, maybe you word your email as a call to action by explaining why it’s important to them to get back to you. When I am work-ing with new colleagues, I like to challenge them to get out of their communication comfort zone and try something different. You’d be amazed at the response you get when you try different things.

We are all facing the same challenges in our industry today. Long lead times, supply chain constraints, rising raw material costs and product allocation are just a few. How many of us sit on calls with our partners (reps, manufacturers and distributors) and our customers, talk-ing about these issues and hearing how they are negatively affecting the customers? As salespeople, it is in our nature to want to help, if for no other reason than it’s our job to sell them products and we all want to be good at our jobs. Another colleague of mine is fond of saying, “In these tough times, we need to over-communicate. We need to keep reminding customers of the lead time issues. We need to communicate when parts get recommitted or when shipments don’t happen as scheduled. The more we can communicate with our customers, the better chance of them continuing to be our customers.” Her statement couldn’t be more true. Communicating bad news is the hardest thing to do, but if we deliver it quickly and effectively, customers appreciate it. They may not like the news, but at least they can make the necessary plans based on it.

To be a good communicator, you need to be a good listener. Ask people around me – one of my favorite sayings is, “God gave you two ears and one mouth for a reason, you should listen twice as much as you speak.” For us salespeople, that’s very difficult. We’re trained weekly on webinars where we learn all about our manufacturer’s latest parts. Then we want to go out and expound that knowledge on our customer base. We load up with data sheets, PowerPoints and samples to head out to find that next big opportunity. In our minds, we know why we think this particular part would be perfect for our customers. I propose that before you start presenting the latest and greatest, ask some questions. Ask the customer if they are having a problem. Ask the customer if they’ve found a solution. Ask them if they would be willing to consider an alternate solution. Anything you have to do to get them talking – then listen. Listen to their responses so you can tailor your discussion to their individual needs.

Finally, we need to make sure we are communicating well with all of our partners. Manufacturers’ reps, our principals and our distribution partners are all stakeholders in the success of our customers. The lines of communication need to be open and clear amongst all of us so that we’re all working towards the combined goal of closing opportunities and growing revenue.

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> Can you teach a new dog old tricks?

VIEWPOINTS

Chuck Tanzola, CPMR
The Fusion Sourcing Group Inc.
ERA Chairman of the Board
ctanzola@fusionsourcing.com

by Chuck Tanzola, CPMR

Since my last column, I can report that I have successfully traveled to and returned from the EDS Summit in Las Vegas without the burden of any further “lost my wedding ring” incidents; and am able to reflect unencumbered on the energizing experience of having been “Back to the Summit.” I’ve indeed come full circle!

We live in a world of trade-offs that exist in tension – for each side of the equation, there is a corresponding other side pulling in the opposite direction. Some examples include: leisure or work; guns or butter (for all my economist colleagues); heads or tails – the game could depend on it (that’s for you Buffalo Bills fans); old “tried and true” methods or new ways; work smarter or work harder – the choosing of one seemingly precluding the other.

In the months leading to EDS, and in fact, for seemingly much of the last two years, there has been major emphasis on the specter of a new “normal” in our industry, and the associated tensions that implies. How will we deal with work from home versus work in the office – internally and externally? How will we reconcile just in time with just in case? How do we marry advanced analytics, AI and digital marketing techniques and technologies with analog baby boomers? With reportedly low unemployment rates, record job openings and the Great Resignation, how will we find new people to replace an aging demographic? What is the best platform for customer interaction – Teams, Zoom or visitor logs? (No, that’s not the name of a new software platform as far as I know).

It has been said, “You can’t teach an old dog new tricks.” So, as I traveled west for EDS, I found myself earnestly hoping two things: 1) That this “old dog” would come away from the summit with a new bag of tricks – new strategies and tactics for the challenges I described above to thrive in a changing, post-pandemic world; and 2) That my plane would land without incident in the 40-50 mile per hour winds reported by the pilot on our way to Las Vegas. Much to the pleasure of the 150 or so people on the plane, our pilot did well in exceeding my expectations on the second objective; but a funny thing happened during my time at EDS on the search for new strategies.

Expecting to experience a concentration on “new” things, I was surprised by the strength of the pull-back to the familiar I felt during the week. I found myself asking the question, “If you can’t teach an old dog new tricks, can you teach a new dog old tricks?” Shortly before EDS, I was privileged to be a part of a panel speaking with the members of ERA’s NEXGEN special interest group – comprised of young members of ERA. During our conversations, I was impressed by their questions and am confident they will move forward to impact our industry with many new ideas, methods and approaches. However, based on my experiences at EDS, I would remind them (and all of us) that while they look ahead, they should also remember that “Those who ignore history are doomed to repeat it.” On the plane, I was reading “Free, Perfect, and Now,” Rob Rodin’s story of Marshall Industries’ digital transformation in the face of turbulent and unpredictable times. While the book was written a number of years ago, besides finding the history interesting (perhaps more so because I remember much of it), I also found many parallels – albeit under different circumstances – with what is happening today, reinforcing the value of learning from history.

Over the years, the focus on relationships, person-to-person contact (belly-to-belly as contrasted with business-to-business) and local presence has been consistently acknowledged. As we move forward, the tension to juggle that with the efficiency of virtual communications methodologies will continue; and there is value in both. For me though, the importance of one-on-one, in-person, face-to-face business was reinforced and is the prime takeaway of EDS. (Speaking of juggling, did you catch the juggling act at the Digi-Key breakfast? I thoroughly enjoyed that!) Finally, with an emphasis on relationships, I close this article with a special, personal tribute to one of the “old dogs” of this industry. Congratulations on your approaching retirement Dick Neumann of Grayhill – I’m honored to have been among the many young pups you’ve influenced along the way! As always, I can be reached at ctanzola@fusionsourcing.com and welcome your comments. How was your EDS experience?

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> So, what’s next coach?

EXECUTIVE COMMENTARY

Walter Tobin

by Walter E. Tobin, ERA CEO

So here we are, in the middle of summer, back from the excitement of EDS. Our business cards filed, action items done and followed up on, perhaps more than once. We reconnected with old friends on follow up emails and we’re sorting out our plans for the second half of 2022.

So, what’s next, coach?

Are you experiencing a bit of EDS withdrawal? Now that both the ERA Conference and the EDS Summit are over, it is back to the reality of our business – where expedites are still coming, product is still tight and COVID-19 is still here.

But what is different? Lots! We made it through 2020 and 2021 and now that 1H 2022 is in our rearview mirrors, we find ourselves as better salespeople and better managers. We are more organized and we’re getting really good at video conferencing. We got this!

So, is this it? Are we now in our “new normal,” “new abnormal” or whatever you want to call it? Like that old song said: “Is that all there is?”

We have been so focused on getting ready for the new times, pivoting, skating where the puck is going, learning new ways of doing things, etc. – is it now time to just do our jobs and do what we are good at? Which is, opening new accounts, visiting our customers and distributor branch offices, getting on airplanes and getting back to normal times, even if they are still a bit unsettled.

We are all back together and looking forward to summer vacations, even if airfares are up, the cost of gas is up, hotel rates are up. It’s time to just get back to our normal cadence: work, sleep, vacation and repeat as needed. Is all right with our world? Not yet, but we are getting close. We all need to try and focus on the things that are right and capitalize on them and try to deal with the remaining issues as “one-offs” as best we can. We will have some setbacks for sure – folks will still get COVID-19 or some latest version, but hopefully vaccines and treatments will prevent death. We will quarantine for the appropriate period of time, and then get back out there carefully and take good care of ourselves and others – but get back out there nonetheless.

How we handle ourselves and our “book of business” will determine the results for 2H 2022 and 2023. There will be lots of eyes on you as you set the tone for yourself and your company. Your team members will be looking to you for guidance and leadership. Your customers will also be challenging you for support in new design help and supply chain guidance. They, too, will be trying to get back to some normalcy and will be seeing who they can rely on to deliver the levels of support that they were used to prior to COVID…or perhaps even more now! By being totally transparent and supportive, you may be able to gain ground on your competition who may be taking a more cautious approach.

Your manufacturers seem to be getting many of the supply chain challenges behind them. They are now looking to you to gain new sockets and manage the open backlog; to execute and deliver regardless of any issues.

Let’s all focus on looking out the wind-shield of our industry versus the rear-view mirror. What is past is past – we have learned a lot in the past two years.

Let’s not focus any more energy on trying to get good at virtual selling, Zoom calls or hiring, onboarding and managing remote/work-from-home employees. Those who have not gotten all of this down pat by now probably never will. If these folks are your competition, make hay while the sun shines.

Let’s not focus on our past woes and issues. What other industry would you rather be in? There is no other industry that offers more excitement and opportunity along with its many challenges. This is why you are here – manage the challenges!

The demand for electronic components is exploding! Dust off your business costumes, fill up your car with $6-per-gallon gas, drive to your customer, fly to meetings and get at it! It is time to look ahead – fearlessly, but with good judgement!

This is what your coach is telling you: Tighten your belts and continue to march.

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> Registration for ERA Virtual Sales Training is Now Open!

ERA’s second annual Virtual Sales Training is taking place Oct. 4-6, 2022, and registration is now open!

This year’s dynamic program will feature all-new content and speakers.

This virtual training event will provide the opportunity for representatives, manufacturers and distributors to sharpen their sales skills. Nine robust 75-minute educational sales training modules, presented by professional sales trainers and industry sales executives, will cover an array of topics.

Take advantage of this great educational opportunity!

All nine sessions will be presented live and archived on-demand viewing.

Register Today!

 

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> ERA Announces 2023 Annual Conference Theme

ERA’s 2023 Annual Conference Committee is proud to present the theme of “Moving On, Moving Beyond” for the educational and networking conference scheduled for Feb. 26-28, 2023 in Austin, Texas.

The planning committee is excited to choose a theme that reflects the resiliency of the electronics industry and, simultaneously, the eagerness to move forward past the “new normal” into the future of the business.

“The conference will give us tools to be comfortable with being uncomfortable,” said Lori Bruno, vice president and distribution sales manager, Luscombe Engineering of San Francisco, and 2023 ERA Conference Chair. “The conference is very important as it takes into account the core values of ERA and how we continually strive to educate our reps, manufacturers and distributors. This year we have 55 volunteers, who come from all three segments of our industry, serving on the various committees. They will work to provide key takeaways for everyone; the volunteers will make our next conference one to remember.”

“The theme for next year’s conference, ‘Moving On, Moving Beyond,’ is meant to challenge each of us to consider how we can grow as individuals and organizations – not simply by doing traditional things in new ways, but by truly looking forward to determine ‘What’s next?’ said Adam Anderson, vice president, Norris & Associates, Inc., and 2023 ERA Conference Vice Chair. “The answer to that question may be a bit different for each of us, but the goal of the planning committee is to provide an inspiring look at the future of our industry, along with practical strategies and tactics that can be used to grow our businesses in new ways.”

More information about the 2023 Annual Conference, including registration information and sponsorship opportunities, will be forthcoming.

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> ERA Welcomes Janine Spediacci as its New Events Coordinator

The Electronics Representatives Association (ERA) announces that Janine Spediacci has joined its team as the Events Coordinator, effective June 2022.

In this role, Janine will provide administrative support and oversight for various ERA events and meeting activities, including the Annual Conference, Virtual Sales Training, COLT, EDS and electronica, among others. She will be responsible for assisting the Director of Events with planning and management of these events and will perform a wide range of duties, including meeting scheduling, monitoring attendee registrations and sponsorships, assisting with marketing and communications preparation, assisting with speaker research and more.

“I’m excited to assist ERA in its efforts to produce high-quality, valuable events for its members,” said Janine. “I look forward to using my long-time passion for event planning to make a positive impact on the ERA team and its members from day one.”

Janine discovered her passion for the hospitality industry while interning at Walt Disney World during her college career at San Francisco State University. She has spent her career exploring all avenues of the industry from hotel front office, sales and marketing and finally catering and events where she enjoys the intimate details of planning and organizing all types of events, big and small.

In her free time, Janine enjoys cooking, spending time with her family and beach days with her dog, Coco.

“We are delighted to welcome Janine to the ERA team,” said ERA CEO Walter Tobin. “ERA is proud to be growing as an organization and, as such, needing to keep pace with providing our members with on-topic, can’t-miss events, such as the Annual Conference, Virtual Sales Training, COLT and EDS, as well as podcasts and Water Cooler sessions. Janine’s past experience and enthusiasm will benefit the ERA team greatly.”

Janine can be reached at janine@era.org.

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> ERA Announces 2023 Conference Committee

The Electronics Representatives Association (ERA) is pleased to announce the appointment of the chair, vice chair and members of the 2023 Conference Committee responsible for planning the 2023 ERA Conference, scheduled Feb. 26 – Feb. 28 at the AT&T Executive Education and Conference Center in Austin, Texas.

Lori Bruno, vice president and sales distribution manager at Luscombe Engineering of San Francisco, was appointed conference committee chair and Adam Anderson, CPMR, vice president at Norris & Associates, Inc., will serve as the committee vice chair. Both Bruno and Anderson are returning committee members.

“I am appreciative of this opportunity to serve as the 2023 ERA Conference Chair. In this role, my goal is to, once again, provide our rep, manufacturer and distributor attendees with another outstanding interactive and educational conference experience,” said Bruno. “I am privileged to have Adam Anderson serving as the vice chair. Adam’s dedication to and knowledge of our industry will ensure our success. To be working with the core committee members, all of whom are industry leaders and bring great ideas and perspectives to the conference planning process, is thrilling. We look forward to rising to the challenge and getting to work.”

In addition to Bruno and Anderson, other returning members of the 2023 Conference Committee are John Guetens of E-T-A Circuit Breakers; Joe Braun of EK Micro; Amy Rooney of RFMW, Ltd.; and Ellen Coan, CPMR, CC Electro Sales, Inc.

New members of the core committee are Maryellen Stack of Sager Electronics; Jeff May of Logix Sales & Marketing; Tom Wichert of TDK-Lambda Americas, Inc.; Gary Smith, CPMR, of G.L. Smith Associates; and Dave Winner, CPMR, of SACS, Inc.

May and Wichert will serve as co-chairs of the Keynote Committee; Braun and Rooney will serve as co-chairs of the General Sessions Committee; Guetens and Stack will serve as co-chairs of the Breakout Sessions Committee; Smith and Winner will serve as co-chairs of the Sponsorship Committee; and Coan, who is ERA’s Senior VP of Education, will serve as the acting Executive Committee liaison to the 2023 ERA Conference Committee.

ERA staff members on the committee are ERA CEO Walter E. Tobin, Events Director Erin Collins, and Communications Director Clare Kluck.

“ERA’s 54th Annual Conference promises to be another must-attend educational experience with a combination of general sessions and our unique breakout sessions,” said ERA CEO Walter Tobin. “This format allows our attendees to customize their own conference and decide which sessions they prefer to attend based on their own individual needs. We will look forward to another stellar event under the careful leadership of Lori Bruno as conference chair and Adam Anderson as vice chair. They will be supported by our 55 conference committee volunteers who will guide us in the planning process and put together useful content for this not-to-be-missed event. Come join us in Austin and prepare to be amazed!”

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> Dick Neumman to Retire from Grayhill, Inc.

Grayhill, Inc. announced that after nearly 47 years of service to Grayhill, Dick Neumann has decided to retire in August of 2022.

The company said in a statement:

“In our company’s 78-year history, few have had as much of an impact on our success as Dick Neumann. His presence will be missed by our customers, sales reps and most of all by those of us who have had the good fortune of working with him over the years.

After graduating from TCU in 1962, Dick went to work for Grigsby as a purchasing agent. From there, he joined the sales rep firm Hill Gray, where he was first introduced to Grayhill products. Dick was recruited to Grayhill in 1976 as the Western Regional Sales Manager. Over his career in sales, he held the roles of national sales manager, vice president of sales and marketing and vice president of special projects. Along the way, he also became a legend in the electronics industry for his candor and passion.

His passion for customers as well as those he worked with embodies everything that is great about Grayhill. He has had an impact on the lives and careers of countless Grayhill associates and North American sales reps. This will be his lasting legacy.

Over the coming weeks, we will be finalizing and communicating plans for recognizing him and celebrating his retirement. Please join us in congratulating him on his distinguished career.”

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> ERA Announces the Recipients of the 2022 Mark Motsinger White Pin Internships

ERA is proud to announce the recipients of the 2022 Mark Motsinger White Pin Internships.

Nelysa Rosario, a student at Wake Technical Community College, Raleigh, N.C., will intern at Aurora Technical Group/Southeast and Gustavo Ruiz, a student at California State University, Fullerton, Calif., will intern at English Technical Sales.

ERA is excited to launch these internships as a way to help the rep community attract, hire and retain college graduates into the rep model to keep the electronics industry fresh and relevant. Rising college juniors or seniors can gain the opportunity to work for a manufacturers’ representative firm over the summer months to gain a better understanding and hands-on experience of the electronic components industry.

“We are delighted to receive Nelysa’s acceptance into the ERA White Pin Internship Program with the Aurora Technical Group,” said Aparna Sproelich, vice president and chief operating officer of Aurora Technical Group Southeast. “Nelysa has exactly the right enthusiasm and attitude, and she loves to learn. We are hoping to further develop and support our industry and we look forward to working with Nelysa this summer.”

“The ability to acquire this position has fulfilled my greatest dreams and ambitions,” said Rosario. “I am so grateful to be given this opportunity to work at what seems like such a great goal-driven company and I can’t wait to see what the future holds for me at this company. I know that there will be so much for me to dive into, explore and learn. I am so eager to learn what this company has to teach me and I can’t wait to start participating in accomplishing the goals that the Aurora Group has for the future.”

“We were able to reach out to local universities, in this case California State University-Fullerton, and we found top talent from their engineering school,” said Cameron English, president and chief executive officer of English Technical Sales. “Our new intern, Gustavo Ruiz, will fill a marketing communications/business development role, deploying software and programs to reach customer engineers with pacing technology offerings from our suppliers. This ability to engage young talent is a key factor in the future health of our industry, and specifically us as representatives. I want to thank ERA for this program and for the support to bring on top engineering talent.”

“I am honored to have been selected by the ERA White Pin organization as a candidate for this internship,” said Gustavo Ruiz. “As a student from CSUF, I have been involved in academic studies for engineering. This position as an intern with English Technical Sales will allow me to apply my education to real-time engineering development on high-tech projects.”

“We are hopeful that these awards can be a kick-off to additional internships and companies participating in 2023,” said Kingsland Coombs, senior vice president at large for the ERA Executive Committee and director of the White Pin group.

Ellen Coan, senior vice president of education for the ERA Executive Committee stated: “Continuing education has always been the goal of the ERA White Pin Group. These internships are a clear and tangible example of this key role in helping rep companies find and hire interns as possible full-time employees after graduation.”

ERA is naming these internships the Mark Motsinger White Pin Internships to honor the many years of dedicated service that Mark Motsinger gave to ERA as the general manager of the ERA White Pin Initiative.

Walter Tobin, chief executive officer of ERA, stated: “Mark has guided the White Pin Organization with his professionalism while holding all of its members accountable to continuing the educational charter of White Pin. By naming these internships in his honor, ERA and White Pin continue to give Mark the recognition that he so well deserves.”

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> ERA Debuts New HoverMap

ERA is pleased and proud to announce the new ERA HoverMap. (www.erahovermap.org) This new product replaces the old Rep Locator tool on era.org that had been used to find manufacturers’ representatives in each ERA Chapter.

The ERA HoverMap outlines marketing territories consistent with local ERA chapters in order to provide reference territory descriptions as well as facilitate defined boundaries for DTAM calculation purposes.

“ERA is keeping with its mission of enhancing the manufacturers’ rep function with the development of the ERA HoverMap,” said Kingsland Coombs, senior vice president-at-large of the ERA Executive Committee. “By providing a ‘one-stop shop’ for this vital information, our member manufacturers and member sales representatives can now use this tool to access crucial market intelligence that will allow them to assess their own performance and market share.”

“I’m excited to have developed this online tool in order to help industry members gain access to this crucial data and help reps gain exposure more efficiently and effectively,” said Alan Ahern, president, Crowley Associates. “I’m confident that the ROI that ERA members will see from this new tool will be significant.”

Some new features of the ERA HoverMap include:

  • Generally accepted definitions of the sales territories and the corresponding ERA Chapters that operate in these territories. It is important to note that ERA Chapter names and the territories within which they operate have not changed.
  • When you click on a sales territory, users will see a drop-down box containing:

– USPS zip codes – These are zip codes that are generally accepted as zip codes for that sales territory. ERA performed extensive research in each sales territory to procure these zip codes; however, ERA is making no definitive statements regarding these zip codes and is simply offering guidelines. Final decisions about territories will be left up to each rep and their own contracts with their manufacturers.

DTAM information – Budde Marketing DTAM data is based on live and demonstrated sales of product by over 1,200 distributors (local to national) reporting for nearly 130 varied manufacturers, representing the passive electromechanical industry. This data should not be interpreted or used to measure any person or company representing a specific territory, but rather to provide a broad perspective on industry territorial

– ERA Chapter Name Hyperlink – Clicking on the ERA Chapter name will take the user to the alphabetical listing of the rep members in that chapter. Clicking on the rep company’s name will take the user to the company’s website.

The ERA HoverMap will be available to all ERA members and will require member log-in credentials.

Disclaimer: ERA would like to note that the marketing territories shown on the Hover Map are general and approximate; they are guidelines only and should not be considered absolute. In all instances, contractual territory boundary definitions between manufacturers and representatives are subject to discussion and negotiation between the parties and may vary from the outlines provided.

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> Focusing on marketing programs to drive new opportunities and continued growth

FROM THE TOP

John O’Brien, CPMR
Coakley, Boyd and Abbett
ERA President
jobrien@cbane.com

by John O’Brien, CPMR

We keep hearing that companies are opening back up, but what does it really mean for us as reps and salespeople? Are we going to be able to return to our standing weekly visits to customers? Will we be spending all day driving from customer to customer reviewing designs, developing in-person relationships and driving new opportunities face to face?

In my opinion, the answer is no and here’s why. Customers are all implementing flex time, so our contacts will not be in the office every day. Offices and cubicles across the country are having personal effects removed as companies make room for shared resources during flex time. Key people within a company may have moved during the pandemic, opting for full-time virtual work. The list of changes happening within our customers goes on and on. So how do we respond?

First off, we need to continue to develop our skills when we do get the in-person call. In a previous article, I wrote about pre-call work that needs to go into the time we do get to spend face-to-face. The key to our in-person meetings will be the effectiveness and efficiency in how we can conduct them. Second, we need to continue to develop and grow our virtual meeting capabilities. Like it or not, they will be a part of our world in sales. We need to continually improve the professionalism with which we conduct them. We also need to stay ahead of the curve as these technologies develop and change. Finally, we need to continue to create ways to develop new customers. We can accomplish this by getting even better at marketing our principal’s product to perspective customers along with current customers.

We’ve aways touted our services as outside sales and marketing and now is the time to bolster those marketing efforts. Improved marketing programs help attract new customers and they help us reach our existing customers in an efficient manner, driving stronger relationships. We as manufacturer’s reps have strong local contacts, in-depth customer knowledge, proximity to customer’s locations and a focused approach to our particular markets. By improving our internal marketing capabilities, we can augment our principal’s marketing efforts locally to drive new opportunities and continued growth.

There are many platforms out there that can help us develop marketing outreach programs and I would strongly suggest working with not only our manufacturers, but our distribution partners to see how we can all collaborate on these efforts to drive continued growth.

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> We did it…and now we are doing it again!

EXECUTIVE COMMENTARY

Walter E. Tobin, ERA CEO
wtobin@era.org
T: 617-901-4088

by Walter E. Tobin

Can you imagine packing a suitcase full of your best “business costumes?” (Now where did I put that blue blazer??? I bet I will be the only one wearing one…) Where is my Global Entry Card? Do I even remember how to get to the airport? Where to park? Is my favorite spot still there? Will it remember me?

We headed out the door like an old prize fighter dusting off his old boxing trunks, to do battle at the airport. Getting through security, trying to find a coffee shop that is open…Getting used to wearing a mask while at the airport, on the plane and in the Uber/taxi.

Boy, did all of this feel so good! Who would have ever said that we would miss the travel issues and challenges? But we did!

We had over 550 folks in attendance at our 2022 ERA Conference – a record for sure in the recent past! Folks were excited to see each other, exchanging fist bumps, elbow bumps, handshakes and many hugs. We were all like school kids returning to school after summer vacation, dying to see old friends and get caught up on the past two years and to just be happy to be back in person once again!

The level of enthusiasm and happiness was pervasive throughout the entire Conference venue. The breakfast and lunch lines were filled with happy people who all kept looking around for friends, old and new. Our breakout sessions were jammed with folks wanting to listen and learn from each other.

And if that was not enough? ERA hosted an off-site party on Monday night that was outside of the official Conference program to give folks a place to go, network some more and have a few laughs. What happened? It was SOLD OUT! Over 450 folks who had been together ALL day Monday decided WE NEED MORE and attended the off-site party.

So, here we are again and in Las Vegas no less. Seeing old friends, making new ones and celebrating our great industry at this great event: EDS!

Why is EDS so special to all of us? Well, it has been held for most of our careers; an annual event that we all have gotten used to attending. Perhaps some of us have openly spoke of “having to go to EDS again” in the past, having to put together so many presentations, updating so many sales funnels, enduring the fight for the elevators, the early mornings and the late evenings and finally, the dreaded follow up. There are so many open action items from our reviews and meetings and then we have to sort through so many business cards and try to remember where I met that person and what we agreed on.

So many things to do and so little time. But secretly, I think most of us LOVE IT! The thrill of the hunt, the smell of the crowd, the action, the excitement, the overpriced coffee, lunches, dinners and yet, we cannot wait until we do it again!

Our industry is made up of great folks who all work hard and who love our industry. We will be amazed at how many old friends we run into and we’ll share some war stories and a few laughs.

So take a breath. Pace yourselves. The days start early and run late. Try to take notes and follow up when you get home and try to “never confuse activity with accomplishment!”

It is often said: “What gets measured gets done.” What are you measuring at EDS this year? Write it done, follow up and then take a bow!

Stop by the ERA center and meet our team, have a cookie and relax a bit…and get ready for your next meeting!

It will all be worth it, trust me.

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> Have we come full circle?

VIEWPOINTS

Chuck Tanzola, CPMR
The Fusion Sourcing Group Inc.
ERA Chairman of the Board
ctanzola@fusionsourcing.com

by Chuck Tanzola, CPMR

Tuesday evening, February 25, 2020 – A record-setting ERA Management Conference has just concluded and I’m joining a group for a celebratory dinner honoring the inaugural recipient and namesake of the Tobin Bridge Award when I realize my wedding ring is missing from my finger. A quick trip up the hotel elevator and hurried check of the room yields no ring; but dinner and a great event awaits. Upon return to the hotel afterwards, a more rigorous search ensues and lo and behold – the ring had slipped unnoticed into my suitcase as I was packing for the next morning’s departure. Crisis averted.

Fast forward – Friday night, February 26, 2022 – Almost two years to the day and I’m packing that same suitcase for a return to Austin when I realize my wedding ring is missing again. Sadly, a thorough search over Friday night and Saturday morning yields no results and the plane awaits. I leave for the ERA Conference looking forward to “A New Day and a New Way”; with my “déjà vu all over again” missing wedding band saga firmly entrenched in my mind.

Monday, February 28, 2022 – I am sitting in the Zlotnik Ballroom at the AT&T Center with more than 500 colleagues, friends and soon to be new acquaintances, and I can’t help but think about how new and yet familiar this feels and wondering, “Have we come full circle?” After two years of essential isolation, it is energizing to see old friends in person; to see their smiles; hear their stories; enjoy their presence; and learn from their experience and expertise – no muted conversation, no frozen video. Over three and a half days in Austin, I will have direct person-to-person interaction with more than 200 unique people (possibly more than I’ve had in-person in our industry over the prior two years combined). Congratulations to the more than 55 volunteers who worked on the Conference; and kudos to all who traveled to Austin. In my opinion, and by popular report, the event was a resounding success and you all made it so!

Have we come full circle? To me, coming full circle means getting back where we started, our original position, after going through a series of developments along the way. Have we been in a two-year diversion that is now concluding; are we now back where we started? Are we back to in-person interaction being the default standard and dominant method of getting things done? Will our natural pre-pandemic instinct to schedule a visit, plan a trip, and meet in-person reemerge? Some have called it returning to normal.

Yet we must recognize that coming full circle also involves going through a series of developments – a process of change along the way around the circle. In this case, the collective, improved capability of the industry to function using new methods of communications can neither be denied nor ignored. Will our new way in the new days ahead be to rely primarily on technology-based communications systems; with limited in-person interaction? Will we call this the “new normal?”

I believe the consensus is that the future holds some of both – a healthy tension between the efficiency of new communication methods and the effectiveness of seeing people in-person.

Friday, March 12, 2022 – I’m preparing to travel to New York City for the first in-person LEDucation Conference and Trade Show to be held in two years. (Sound familiar?) For two weeks, I’ve searched and searched for my wedding ring to no avail, when what should appear in the bottom of a different infrequently used suitcase – you guessed it – my wedding band. Crisis resolved!

So, have we come full circle? As I contemplate this, I visualize my ring – a circular band – and I wonder where does it begin and where does it end? And the reality is that I do not know – I simply cannot tell. I think the same is true with meeting obstacles like pandemics, supply chain issues and most any challenge in life. We cannot always tell when they begin nor when they will end and defining the endpoints is not nearly as important as the resilience, persistence and commitment through the process.

In a few short weeks, I’ll be packing to go “Back to the Summit” to attend the EDS Summit in Las Vegas. When you see me there, you can check my ring finger to see if I’ve learned anything along the way.

As always, I can be reached at ctanzola@fusionsourcing.com (or via Teams, text, or…) and welcome your comments. What do you think – have we come full circle? 

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> ERA Welcomes Susan Bannwart as its New Finance Director

The Electronics Representatives Association (ERA) announces that Susan Bannwart has joined its team as Finance Director, effective early April 2022.

Susan has been in the accounting profession for over 30 years. She obtained her CPA in 1994 and started her own practice in 2004. Susan enjoys building long-term relationships with her clients through offering advisory services, tax planning, cash flow projections, minimize tax liabilities and bookkeeping services.

In her role as Finance Director, Susan will be preparing the monthly financial statements, performing bank reconciliations, updating cash receipts and issuing checks.

Susan lives in Schaumburg, Ill. with her daughter and enjoys walking her dog, Gigi. She is past president of her local Illinois CPA Society chapter. She is also past treasurer of her local Rotary Club.

Susan takes over for Bill Warfield, who had been ERA’s Finance Director for many years. Bill is retiring effective April 2022 and hopes to enjoy travel and leisure time in his retirement.

“I’m thrilled to be part of ERA as the new director of finance,” said Susan. “I look forward to doing my part in operating the organization smoothly and continuing the exciting growth ERA has experienced in the past five years.”

ERA CEO Walter Tobin, said, “We are delighted to welcome Susan to our ERA family. Her passion for accounting and substantial experience as a CPA will be a tremendous asset to continuing our efficiency and growth as an organization.”

“We also thank Bill for his service to ERA for so many years. He has been an integral part in growing ERA to what it is today and we hope he enjoys retirement,” Tobin said.

Susan can be reached at susan@era.org.

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> ERA Quick Connections – April 2022, Volume 1

MANUFACTURING DATA REPORTS

Manufacturing data reports from the Institute for Supply Management (ISM) are released at the beginning of every month and can be accessed at ISM. The latest report says economic activity in the manufacturing sector grew in March with the overall economy achieving an 22nd consecutive month of growth. The computer and electronic products sector, as well as the appliances and component sector, were among the 15 industries reporting growth in March.

INDUSTRY NEWS

> The ongoing rise in Omicron variant cases and subsequent lockdown measures in China continue to slow down major manufacturing and port hubs, adding to supply chain concerns in China, and thus globally. Read more.

> The global PC monitor market ended 2021 with a 5 percent year-over-year growth rate, reported the International Data Corporation. However, there are sure signs of the market cooling in the near future. Read more.

> The “Great Resignation” is a misnomer and should be renamed “The Great Aspiration,” argues a columnist for the Harvard Business Review. Read more.

ERA NEWS

> Are you a manufacturer who goes to market through distribution? ERA can help you find professional field sales representation anywhere in the world. Reserve your EDS 2022 Lines Available Bulletin listing today and let ERA help you make EDS 2022 your most productive show ever. Advertise in ERA’s 2022 EDS Lines Available Bulletin to showcase your company product line to all ERA member firms and member reps visiting the ERA Business and Hospitality Center (Booth #102) at EDS 2022.

> Join the next ERA Water Cooler discussion Tues., April 26 from 4:00 to 5:00 p.m. EDT to talk about Promoting and Expanding the Manufacturer’s Rep Model in Today’s Business Environment.” Guest panelists will be Cesare Giammarco, consultant, Cesare Giammarco Sales Management Consulting LLC; Dave Foster, director of sales at Ohmite Manufacturing; and Tom Wichert, executive vice president sales and marketing at TDK-Lambda Americas. Access log-in details here.

> ERA’s White Pin Internship program for Summer 2022 is a great opportunity for rep companies to attract, hire and retain rising college juniors and seniors and potentially move onto the hiring process after their graduation, with ERA subsidizing and supporting these internships along the way. Read more information or download an intern application or rep company application.

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> ERA Mourns Staff Member Kathy Green

With profound sadness, ERA must announce the April 2 passing of Katherine (Kathy) Green, a 32-year member of the ERA staff family. She had just marked her 60th birthday.

Kathy’s decade-long, valiant battle with cancer was mostly unknown outside of her immediate family and circle of close friends. This was her preference, and she was still handling her ERA responsibilities as usual up until early March. Those responsibilities were many.

Her countless credits and accomplishments on behalf of ERA have reflected both her technological and artistic talents, including: the design, development, maintenance and updating of ERA’s website ever since its inception in 1995; the design, development and maintenance of websites for numerous ERA chapters and member firms; the development and maintenance of all ERA databases; the creation of all ERA conference logos, program brochures and other materials; and in recent years, the graphic designs of all covers of The Representor magazine. In addition to her work for ERA, Kathy was a mosaic artist, a musician (who played for years in a Chicago Irish band) and an entrepreneur who designed, manufactured and sold pet collars.

Most ERA members knew Kathy from her staff work at national conferences and at the ERA booth at EDS. However, most do not know that Kathy was the proud daughter of the late Raymond J. Hall, the association’s longest-serving CEO. Kathy has described how she “grew up” in ERA and has said she considered ERA members and staff her “second family.” Her most recent comments to that effect came during her acceptance of ERA’s 2022 Tess Hill Award. COVID-19 concerns kept Kathy from attending the Conference, so the presentation was made in advance by Karin Derkacz, the 2021 award recipient, and Tess Hill. A pre-recorded video of Kathy happily accepting the award was shown at the Conference.

Kathy was also inducted into the ERA White Pin group in 2016.

Kathy was preceded in death by her father and her brother, Raymond J. Hall, Jr. Her survivors include her husband Jeff, mother Anita (Annie) Roti, sister Tracey (Joel) Stewart, seven nieces and two nephews.

A celebration of Kathy’s life will be held in late May/early June. Memorial donations will be appreciated to the American Cancer Society. Messages of condolences can be addressed to: Jeff Green, 7120 N. Ashland Blvd., Chicago, IL 60626.

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> ERA Mourns Steve Ross

Photo of Steve Ross.

With deep sadness, ERA must report the March 8 passing of Steve Ross, a long-time northern California rep firm owner and past national officer of this association. He was 79.

Steve earned a BSEE degree from Purdue University where he was four-year ROTC member. After graduation, he served as a second lieutenant in the U.S. Army providing logistical support to the 82nd Airborne Division.

In 1970, he joined the northern California rep firm that his father had founded in 1947 and spent the next 31 years in sales and management, eventually becoming the firm’s second generation owner. Throughout his career, he was an active volunteer in the electronics industry, including his tenures as president of the Electronic Distribution Show Board and chairman of the WESCON trade show. For ERA, he held many offices in the Northern California Chapter, served on the national executive committee as senior vice president/membership and was an ERA trustee on the board of the Manufacturers’ Representatives Educational Research Foundation (MRERF).

He was also inducted into the ERA White Pin Group in 1984, was among the first reps to earn the Certified Professional Manufacturers’ Representative (CPMR) designation, and was awarded Life Membership in ERA upon his retirement from the rep business in 2001. Steve filled his later years with many types of volunteer work in educational and community settings as well as with the Palo Alto University Rotary Club. His survivors include his wife Karen, their two children and spouses, and two grandchildren.

In lieu of flowers, the family will appreciate memorial donations to Child Advocates of Silicon Valley (https://childadvocatessv.org) or Mission Hospice (https://www.missionhospice.org).

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> ERA Mourns Hall of Fame Member W. David McCoy

David and his wife, Nona.

With great sadness, ERA must report the March 23 death of W. David (Dave) McCoy, a member of ERA’s prestigious Hall of Fame and the decades-long owner of Cartwright & Bean, Inc., of Duluth, Ga. He was 87.

Dave started as a salesperson at Cartwright & Bean in 1953 (at the age of 19) and eventually became the owner of the 70-year-old rep firm that he grew into one of the largest in the nation. Throughout his years in the rep business, he was an active volunteer in ERA, first with the Dixie Chapter and then on the national leadership level. Even before he was elected to ERA’s national executive committee, Dave earned the association’s Key Award and was inducted into the White Pin Group in 1986. He began his six-year tenure as an ERA national officer in 1989, was elected president in 1991 and completed his service as chairman of the board from 1993 to 1995. A year later, he was inducted into ERA’s Hall of Fame at the 1996 ERA National Conference on Monterey, Calif.

Beyond his volunteer work for ERA, Dave held many executive positions with his church in Dunwoody, Ga., and was a founding father of Dunwoody Senior Baseball where thousands of young people have spent their summers.

Dave’s survivors include Nona, his wife of 68 years, daughter Sherri McCoy Householder, son Jim, son Jeff and his wife Sharon.

A memorial service will be held on April 11 at Kingswood Church, 4896 N. Peachtree Rd. Dunwoody, GA 30338. In lieu of flowers, donations to the church will be appreciated.

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> ERA Announces the Re-Introduction of the ERA White Pin Intern Program

March 18, 2022
Source: Electronics Representatives Association (ERA)

The Electronics Representatives Association (ERA) is pleased to announce the re-introduction of the ERA White Pin Intern Program. This program had been announced in February 2020 and then put on hold due to the challenges of the past two years.

The ERA White Pin Group has recognized the need of the rep community to help attract, hire and retain college graduates into the rep model to keep the electronics industry fresh and relevant.

This intern program is designed to offer rising college juniors or seniors an opportunity to work for a manufacturers’ representative firm over the summer months to gain a better understanding and hands-on experience of the electronic components industry.

Kingsland Coombs, senior vice president at large for the ERA Executive Committee and president of Control Sales, Inc., said: “The White Pin Group is thrilled to announce this great program for both our industry and for ERA rep members. We have been working hard to expose our best and brightest students to the electronics industry and give them the opportunity to gain valuable work experience. The White Pin Intern Program will hopefully help ERA rep members to continue to attract the next generation of leaders.”

Ellen Coan, senior vice president of education for the ERA Executive Committee and vice president of operations for CC Electro Group, added, “ERA’s White Pin leadership in driving this program to fulfillment has been most impressive. I am delighted to incorporate this important initiative under the ERA Education umbrella to show the support of the White Pin organization by ERA, as it will help both ERA members and our industry continue to grow and thrive.”

For more information about the White Pin Intern Program including training guidelines and resources, and to apply, visit White Pin Internship.

About ERA White Pin Group
The ERA White Pin Group is made up of past and present volunteer leaders who have served ERA at the national level. The main focus for this group is the support of expanded volunteerism and continuing education for ERA members.

About ERA
The 87-year-old Electronics Representatives Association (ERA) is the international trade organization for professional field sales companies in the global electronics industries, manufacturers who go to market through representative firms and global distributors. It is the mission of ERA to support the professional field sales function through programs and activities that educate, inform and advocate for manufacturers’ representatives, the principals they represent and the distributors who are reps’ partners in local territories. For more information about ERA, visit era.org.

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